Cart

FAQ

Questions and answers.

Product

What is FALTER?

FALTER is a folding rolling tray: a flat card that you turn into a sealed pouch with four folds. Open, it is your mixing surface for tobacco and herbal blends. Folded, it fits in your pocket.

Is FALTER a rolling tray?

Yes. FALTER is a mixing surface like a rolling tray, except that it folds and closes. A regular tray stays at home. FALTER Pocket measures 75 × 52.5 mm when stowed and comes with you.

Who is FALTER for?

FALTER is made for anyone who mixes and rolls their own tobacco or herbal blends.

What can FALTER do that a flyer cannot?

FALTER closes. You can seal it, fold it in half and wipe it clean, while mixing and filling work the way you know them from a flyer.

How do I fold it?

Fold once lengthwise into a channel, fold both ends inward, fold the lid over the open edge and finally fold once across. To fill, open one end and tilt slightly. The home page shows every step.

What is FALTER made of?

FALTER is one piece: a light, flexible card with set folds. There are no loose parts and nothing to assemble. We will settle the exact material with the first samples.

Does the pouch stay closed in my pocket?

Yes. The lid reaches over the open edge and keeps the pouch closed by itself, even in your pocket. Whatever is left after mixing stays inside.

How do I clean FALTER?

Open FALTER all the way and wipe the inside with a damp cloth. Because the card then lies flat, you can reach every spot.

Rolling tray

What is a rolling tray?

A rolling tray is a flat surface for mixing and rolling tobacco or herbal blends without anything ending up on the table. It is also called a rolling mat or a mixing tray. You can read more in the rolling tray guide.

Is there a rolling tray for on the go?

Yes, that is what FALTER Pocket is built for. Open, it is a 150 × 105 mm mixing surface. Folded, it is a sealed 75 × 52.5 mm pouch that fits in your pocket.

How is FALTER different from a rolling tray with a lid?

A tray with a lid has a second part that sits on the tray, and the tray stays as big as it is. With FALTER, the lid is a flap on the card itself, and the closed pouch folds in half once more.

Does FALTER replace a tobacco pouch?

FALTER is the surface, a tobacco pouch carries the supply. FALTER takes along whatever is left after mixing and fits in any pocket next to tobacco, papers and filters.

Sizes and designs

Which sizes are there?

There are two sizes. Pocket measures 150 × 105 mm (5.9 × 4.1 in) open and fits in your pocket when folded. Home measures 210 × 148 mm (8.3 × 5.8 in) open and is made for home. Both come in all five designs.

Which size is right for me?

Choose Pocket if you want FALTER with you: stowed, it measures 75 × 52.5 mm, smaller than a credit card. Choose Home if you mix at home: open, it measures 210 × 148 mm, almost twice the surface.

Which designs are there?

There are five designs at launch: Pur, Raster, Block, Linie and Typo, each in both sizes. On the “Designs” page you can spin each one and look at it from every side.

Where is the artwork?

The artwork is on the outside and runs across the whole surface including the lid. The inside of FALTER is a single color so that nothing distracts on the mixing surface.

Can I get FALTER with my own logo?

Yes, businesses get FALTER with their own artwork across the whole outside. On the “For business” page you type your name and see it on the card right away.

Ordering and payment

What does reserving mean?

As long as FALTER is not available yet, you reserve it: size, design and quantity, plus your name, email and country of delivery. As soon as it is available, we email you. Then you decide whether to buy, and only then do you pay.

Do I pay now?

No. Reserving costs nothing, and we do not ask for payment details. You pay only once FALTER is available and you buy.

What does FALTER cost?

Pocket costs €19.90, Home €29.90. On top of that there is a volume discount: 10% off from 2 pieces, 15% off from 3 pieces.

Can I mix sizes and designs?

Yes. The volume discount applies to the total quantity in your cart, whatever sizes and designs you combine.

How can I pay?

Once FALTER is available, you pay on purchase by card, PayPal or direct debit. You choose the payment method on the payment page that checkout takes you to.

Can I change my reservation?

Yes. If you want to change the size, design or quantity, or withdraw your reservation, write to us at kontakt@falter.44er.com. After your purchase, you can cancel using your right of withdrawal, even before it ships.

Shipping and delivery

When will it ship?

We do not give a delivery date. As soon as FALTER is available, we email everyone who reserved it. After your purchase, we ship within 24 hours.

What does shipping cost?

€2.90 within Germany. Shipping is free from €25.00 order value. We ship in a sturdy cardboard mailer.

Where do you ship?

We ship to Germany, and orders are in euros. We do not ship to the United States yet, so ordering in dollars is not possible yet.

Returns

Can I return FALTER?

Yes. You have 14 days from delivery to cancel your order. You don't need to give a reason.

How do I cancel my order?

You cancel via “Withdraw from contract” at the bottom of every page, by email to kontakt@falter.44er.com or by letter. The details are under Legal.

When do I get my money back?

You get it back no later than 14 days after we receive your cancellation, using the same payment method. We may wait until the goods are back or you have shown proof of shipment.

Refer

How does referring work?

Your reservation or order comes with a personal link. When ten people buy through it, we send you a special edition, free.

When does a referral count?

A referral counts once someone has bought through your link, the order is paid and the withdrawal period has passed. A reservation alone does not count. If you have only reserved yourself, referrals through your link count only once you have bought yourself. Your own orders do not count.

What is the special edition?

The special edition is a FALTER in its own design that you get free for ten referrals.

Still open?

Your question is missing.

Write to us using the form. We will reply by email and add the question here.

We only use your details to reply to you. See our Privacy notice.

Prefer direct contact? kontakt@falter.44er.com